JOB OPPORTUNITIES

Are you energetic? Do you like to accept new challenges?

Acacia wants to talk to you about new and exciting positions that will give you a fulfilling career experience in Texas’ growing energy industry.

View our openings below, and check back often for new opportunities.

Product Specialist

Title                  Product Specialist
Department   Operations
Reports to      Director of Information Systems
FSLA Status   Exempt

General Summary of Position

The Product Specialist is will provide support to the Brooklet Energy team for all product offerings across our DBAs.  They will perform a mix of complex and routine activities within the CIS from product creation to rate changes as well as assist with document management related to the products.  The specialist will also help in managing product details on internal and external vendor websites.  They will also be called upon to assist with other areas of the CIS as deemed necessary.

Essential Duties & Responsibilities

  • Help with managing our product offerings within the CIS which involves:
  • Creating new products
  • Managing current products
  • Updating internal prices
  • Updating internal promotions tied to products
  • Updating TDU rates
  • Updating internal documents related to products (EFL, TOS, PDS & YRAC)
  • Ensure internal websites are current with prices and documents as dictated via the CIS
  • Involves updating the websites themselves
  • Involves using FTP
  • Help with auditing external vendor/broker websites to ensure prices and documents are current
  • Work with the marketing unit to audit campaigns to ensure the product information is correct
  • Document product offerings as well as document product management
  • Additional duties involving the CIS

Required Knowledge, Skills, and Abilities

  • BA/BS in Business or Finance or similar field or equivalent work experience
  • Energy REP experience
  • Experience with a Texas REP (ERCOT) preferred
  • Experience with Billing and Transactions within a Texas REP (ERCOT) preferred
  • Experience with Pre Paid power a plus
  • General CIS experience
  • MS Office Suite
  • Effective communication skills
  • Ability to work in fast paced environment
  • Ability to adapt to change quickly and changes in decisions

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Must be able to sit for extended periods of time
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • After hours work may be necessary

 

Marketing Manager

Title                  Marketing Manager
Department   Marketing
Reports to      COO
FSLA Status   Exempt

General Summary of Position

The Marketing Manager is a high energy, outgoing, creative, collaborative, relationship building leader responsible for protecting the integrity of the Brooklet Energy brand, transitioning it as appropriate with the strategic direction of the company, and growing brand awareness and product demand.  This position is responsible for social media, content development, ambassadors & sponsorships, field marketing, and consumer events.

Essential Duties & Responsibilities

  • Shaping our future by determining the portfolio segmentation, positioning, and lifecycle of our key platforms as we launch new products
  • Delivering product sales, forecasts based on procedure strategies, marketing programs and corporate operational objectives
  • Development of new product launches; management of direct reports
  • Collaboration with key customers and opinion leaders during internal and field based customer events
  • Development and implementation of comprehensive marketing communication programs
  • Creating and executing business plans through marketing strategies, goals, and tactics
  • Developing and driving marketing penetration while activating new demand from the targeted consumer
  • Collaborating with cross functional partners to maximize effectiveness of marketing plans and tactics
  • Developing and making recommendations on the short term and long term strategy in focused specialties and product areas
  • Partnering closely with leadership and critical internal stakeholders including Field Sales to develop and execute the Business Plan
  • Ensuring applicable company compliance with all relevant country and regional requirements, company regulations, policies and procedures
  • Evening and weekend work may be required as job duties demand.
  • Ability to work in an office environment as well as out in the field

Required Knowledge, Skills, and Abilities

  • BA/BS in Marketing or similar field or equivalent work experience, required
  • Bilingual a plus
  • Knowledge of retail electricity preferred
  • Awareness of pre-paid and post-paid products a plus
  • Individual must be extremely detail oriented and professionally artistic
  • Experience with all social media platforms, including Twitter, LinkedIn and blogging
  • Must be able to create graphics and video content for both digital and print materials
  • Photoshop and InDesign expertise
  • Solid writing skills and an eye for visual design
  • Solid business acumen – the ability to balance amazing campaigns/activations/events with the bottom-line benefits they will deliver
  • Proficiency in Microsoft Office Suite required

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Regularly required to talk, hear, stand and/or sit for extended periods of time
  • Ability to occasionally lift and move items over 50 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Domestic travel is required – approximately 10%
  • Evening and weekend work may be required as job duties demand.
  • Ability to work in an office environment as well as out in the field

 

Outside Sales Representative

Title                  Outside Sales Representative
Department   Sales/Operations
Reports to      Sr. Sales Channel Manager
FSLA Status   Exempt

Job Summary

We’re looking for a dynamic and ambitious individual to join our Sales team. The Outside Sales Representative will work as part of a growing, fun and engaging team managing the apartment sales program at Acacia Energy. This team is critical to building a strong and sustainable sales partner base for the organization.

Summary of Essential Job Functions

  • Work in tandem with Sales Staff to support our Broker Partners and achieve sales targets.
  • Proactively consult with existing brokers to identify needs and promote & sell commercial products.
  • Recognize each broker’s unique business model to implement an effective strategy and communicate with broker’s top management
  • Utilize sales skills to manage and influence close ratio of broker business.
  • Analyze inbound requests for proposals; coordinate response planning with internal Sales Staff.
  • Respond to inbound commercial requests via telephone and email from our broker partners.
  • Provide follow up to pending Broker partner requests and communicate effective resolution.
  • Effectively manage changes to commercial bids and communicate with internal and external stakeholders.
  • Analyze complex transaction requests and manage the communication between internal stakeholder departments.
  • Maintain excellent product and market knowledge to be a resource for our broker partners.
  • Assist with other projects as assigned by Management

Minimum Requirements

  • Bachelor’s degree preferred
  • 1 – 3 years previous work experience; Retail energy industry experience required
  • Bilingual required
  • Excellent written and verbal communication skills
  • Strong analytical abilities and problem-solving skills
  • Proficiency in Microsoft Office products including Word, Excel, and PowerPoint
  • Ability to build and maintain strong relationships
  • Ability to drive results with a strong competitive drive to be the best
  • Ability to analyze information, solve problems and make quick, fact-based decisions
  • 50 – 80% travel time
  • Must have reliable transportation

Personal Characteristics

  • Adaptable and flexible.
  • Ability to thrive in a fast-paced start-up environment where multi-tasking and prioritizing is required
  • Ability to build strong partnerships with the internal and external teams, including employees at all levels within the organization
  • High energy with a ‘can do’ attitude
  • Must be a self-starter, able to work independently with a proactive working style
  • Strong team player. Is willing and able to stretch outside of assigned duties to accomplish the business goal.
  • Strong interpersonal skills – Personable and can quickly stimulate confidence and influence others in the organization.
  • Highly organized and detailed oriented
  • Strong ability to execute and make decisions at designated levels of authority
  • Satisfy acceptable adherence to Acacia Energy policies
  • Flexibility to adjust the schedule and/or ability to work overtime as needed.
  • Strong Intellect – Combines analytical reasoning, creativity, conceptual ability, and judgment.
  • Results driven – An energetic, resourceful and hands-on individual with a strong service orientation, who commits himself/herself fully to the job, and is dedicated to developing and delivering outstanding work.

 

Customer Service Representative (CSR)

Title                  Customer Service Representative (CSR)
Department   Customer Service/Operations
Reports to      Customer Service Manager
FSLA Status   Non-exempt

Job Summary

This position is responsible for providing service to the customer base of Brooklet Energy Distribution, LLC DBA Acacia Energy, Snap Energy, Now Power and Vital Power and other potential organizations.  These entities offer retail electricity to residential and commercial customers across the country.  Individual must excel in a dynamic, team environment.  Acacia Energy is committed to providing outstanding customer service, and this individual must personify this attitude.

Summary of Essential Job Functions

  • Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
  • Research account status and identify account issues
  • Address billing inquiries and resolve billing disputes
  • Process disconnection and reconnection requests
  • Enroll customers and resolve enrollment issues
  • Provide price quotes to prospective customers
  • Follow up with customers to attain required account information
  • Initiate collection activity on past due accounts and process disconnection and reconnection requests
  • Respond to emailed customer inquiries with factually and grammatically correct written communications
  • Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role
  • Track performance against targets

Minimum Requirements

  • Minimum of 2 years of experience in an inbound call center environment, with customer care experience strongly preferred
  • Must be flexible to work a variety of shifts between the hours of 7:00 AM – 7:00 PM Monday – Saturday (approximately 40 hours worked per week)
  • Previous sales experience strongly preferred
  • Bilingual a plus
  • Experience within the ERCOT retail electricity market strongly preferred
  • Experience in similar markets such as utilities, telecom, or cable preferred
  • High School diploma, GED, or equivalent math and English skills required
  • College degree or coursework preferred
  • Outstanding phone etiquette and polished communication skills (written and verbal)
  • Excellent listening skills
  • Ability to maintain a calm demeanor when dealing with agitated customers
  • Attention to detail and committed to high quality customer service
  • Strong quantitative, analytical, and problem solving skills
  • Willingness to identify problems and suggest process improvements
  • Proficiency in Windows environment and MS Word and Excel applications
  • Solid data entry skills
  • Effective in the use of the Internet
  • Comfortable in a fast paced environment where change is commonplace

Abilities Required

  • Ability to meet highest attendance requirements.
  • Ability to handle multiple tasks concurrently.
  • Ability to use personal computer, calculator, etc.
  • Could involve some lifting to 20 pounds.
  • Ability to sit for extended periods of time without much movement.
  • Ability to work in time-sensitive environment with non-flexible deadlines.

Disclaimer

Acacia Energy is a Texas-based electricity company, providing prepaid electricity for today’s on-the-go families. View more about our company.

Think you would be a great fit for one of our Job Openings? Email your resume to: human.resources@brookletenergy.com.


 


Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Acacia Energy is an equal opportunity employer.

Brooklet Energy Distribution, LLC DBA Acacia Energy, Snap Energy, Now Power and Vital Power is an equal opportunity employer.


Acacia Energy offers excellent benefits; including annual bonus plan (based on company and individual performance), excellent benefits package, 50% premiums paid by employer, paid holidays, and paid time off.