FAQ

Acacia has the answer
Here are some helpful answers to some commonly asked questions concerning the pricing and purchasing of prepaid and fixed rate electricity in Texas:

How do I know that Acacia Energy is available in my area?
Acacia Energy is available across the state of Texas in all deregulated areas. To find out is Acacia Energy is available in your area, please visit the residential energy page and sign up for service or contact customer service at 877-997-2946.

How do I know what rate plans are available in my area?
Acacia Energy offers a variety of plans to fit any budget. For a list of our plan offerings, please visit the residential energy page and sign up for service or contact customer service at 877-997-2946.

What credit score does Acacia require?
At Acacia Energy, everyone is approved. There is no credit check required.

Is a deposit required?
No deposit is required with our Smart Meter Plan. Acacia’s EZ Flex Plan has a low initial deposit requirement based on your residence.

How much is it to get started?
Acacia Energy’s Smart Meter Plan requires as little as a $50 initial payment. For more details call 877-997-2946.

Do you have any financial assistance with the initial payment?
Yes, at Acacia Energy we have initial payment assistance. You can get your service activated with little or no upfront payment with our deferment assistance program.

What is the current per kilowatt rate?
Acacia Energy offers a variety of plans to suit your needs. The price per kilowatt hour varies based on the plan. For current kilowatt hour rates by plan please visit the residential energy page and click on the Acacia Energy historical pricing link or that plan’s EFL link. Our sales team can also give you the current rate when you call 877-977-2946.

Do you offer any discounts or promotions?
Acacia Energy offers a variety of promotions. For information on current promotions please visit the residential energy page and sign up for service or contact customer service at 877-997-2946.

How do I sign up?
With Acacia Energy everyone is approved and signing up service couldn’t be easier. Click on the Sign Up button on the right side of your screen, visit the residential energy page, or call our sales department at 877-997-2946.

Do you have same day activation?
Acacia Energy offers Expedite service for same day or next business day activation for an additional charge.

Can I get my service started on Saturday?
In accordance with the schedules of the electricity providers, we activate service Monday thru Friday, observing public holidays.

What are your hours of operation?
Our customer service hours are M-F 8am-8pm or Sat 9am-1pm CST.

Where can I make my payment?
There are several options to choose from for making a payment to Acacia Energy. Payments can be made anytime online by signing into your account at the top of this page or by calling our 24 hour automated payment IVR at 877-997-2946. Other options include making a payment at an Acacia Energy authorized payment location. For a complete list of locations visit Ace Cash Express.

Are there late fees and/or disconnection fees?
Acacia Energy fees vary by plan. For a complete list of fees visit the residential energy page and click on the Terms of Service exhibit 1 link or simply call 877-997-2946.

Can I pay after disconnection and have my service restored?
Yes, you have up to five days to pay the past due amount in full before your service is permanently disconnected.

If I am disconnected, how long before service is restored?
With a Smart Meter Plan, you can be reconnected within hours of paying during normal business hours. Generally, within one to two business days on standard Post Paid plans.

I have a Smart Meter, can you provide me with service?
Of course! Pay as you go with the Acacia Smart Meter Plan. With the Smart Meter Plan, everyone is approved with no contract, no credit check, fast reconnection, and a low minimum payment. Plus, Acacia Energy will keep you up to date with paperless billing such as text and email alerts.

I would rather receive a bill. What plans are available for me?
Acacia Energy has a hassle free post-paid plan for you. Did I mention that everyone is approved? Our EZ Flex rate plan features a low deposit, no contract, and no credit check. The only information we need is where you want the service.

I do not have enough money to pay my bill in full. What options are available for me?
Contact our customer service department and ask about our payment plan options, which include our deferment assistance program.

What if I change my mind and want to cancel service?
You have up to three business days to cancel your service if you are switching providers. At Acacia Energy there is no contract. Simply pay off your final balance and you are free to switch. Best of all, you can come back any time.

Can I switch from a post paid plan to a smart meter plan?
To switch your current Acacia Energy plan to something more convenient, simply contact our customer service department and we would be happy to make the change .

Why have I not received a bill in the mail?
If you are signed up on our Smart Meter Plan, you will be alerted of your electricity balance via text, email, or phone. If you are signed up on our EZ Flex Plan, please contact our customer service department at 877-997-2946 to verify your mailing address is correct.

I have a deposit with my current provider, can I get it back?
Once your move to Acacia Energy has been completed, you may contact your previous provider to request a refund of your deposit. Your provider’s standard Terms and Conditions will need to be reviewed for specific answers.

Why do I need an inspection/permit and where do I get one?
Some city ordinances require that an inspection and/or permit be acquired before electrical service can be activated. You will need to contact your local city inspection or permit office to request this service. Once the inspection/permit is completed, the city will contact the TDSP assigned to the area and provide a copy of the inspection/permit. The TDSP will then complete your move in request.

How does Pay as You Go Electricity work?
Acacia Energy’s Pay As You Go Electricity Plan offers Texas residents with Smart Meters a fast, easy way to purchase prepaid electricity for their homes and businesses. You simply pay as you go. No deposit. No I.D. No credit check. And no contract. This means the price you paid is not based on some forecast model. You pay the going rate.

How do Fixed Rate Plans work?
Whereas with our prepaid electric plans, you pay as you go, with our fixed rate plans you can lock in to a low rate and enjoy cheap electricity at a constant rate. Acacia Energy customers who chose a Fixed Rate Plan are able to “lock-in” this set price on each kilowatt-hour for the duration of the entire contract. This rate is based on a forecast model. Presently, we offer different contract terms of 3, 6, 12, 18, or 24 months.

What are Smart Meters?
Advanced Metering Systems (AMS), or Smart Meters as they are commonly called, is leading-edge technology spreading across Texas that are able to capture your electrical usage in 15-minute intervals and to communicate that usage back to our Acacia Energy team. Unlike old-fashioned electric meters that only measure total consumption, today’s Smart Meters show when the energy was actually consumed. This new technology can help Texas residents without a good credit score obtain energy quickly and affordably through our pay as you go electric plan. Learn more about our prepaid plan.

Why are rates different for different contract lengths?
The rates we quote on any given day are ultimately determined by how much we anticipate paying for gas or electricity over the length of the contract. The longer the contract, the more we may need to anticipate a higher swing in price over that time. That’s why those prices may reflect a marginally higher rate.

Does time of day impact the cost of my energy?
Yes. Peak energy usage is between 4-6PM. Running dishwashers and clothes washers and dryers later at night will reduce strain on the power grid and keep the house cooler in summer.

What exactly is a Kilowatt-Hour?
It’s a unit of energy equivalent to one kilowatt (kW) of power expended for one hour of time. The amount of electricity you use each billing period is expressed in terms of a kilowatt-hour and is noted on your bill. Most pricing in Texas is based on the kilowatt-hour.

Who do I call in a power outage?
Report all outages to your local transmission and distribution utility. Be sure to place their number into your cell phone before the outage strikes.

Here is a helpful list of Texas utilities. Since your computer will not be working in the event of an outage, print out this information and put it away somewhere that you’ll remember when an actual outage occurs.

  • AEP Texas Central: (866) 223-8508
  • AEP Texas North: (866) 223-8508
  • Centerpoint Energy: (800) 332-7143
  • Sharyland Utilities: (956) 668-9551
  • TNMP: (888) 866-7456
  • Oncor: (888) 313-4747

Not sure which company serves your area? Look under the graph in the YOUR USAGE section on the back of your bill.

Does unplugging chargers, hair dryers, etc. lower my energy costs?
Yes. If you have a phone charger or hair dryer that is not being used, unplug it. This will lower your electricity costs. Anything you plug in not only uses electricity, it generates heat. So get in the habit of turning off lights, TVs, and other devices when you leave a room, especially in warmer weather.

Can I make an old appliance more energy-efficient?
Buying the most energy-efficient appliance is always a smart move. But you can make any appliance more efficient by being more efficient in how you use it. For instance, dry lighter clothing in separate loads from towels and other heavy materials. Dry loads back-to-back if possible, but remember to clean the lint screen between each load. It helps move moisture away from clothes faster. Don’t over dry your clothing. Use the cool-down cycle to allow the clothes to finish drying with the residual heat in the dryer. Also, try throwing in a dry towel with your wet load to speed up drying time. Consider air-drying your clothing on clothes racks or lines.

Should computers and office machines be turned off or left on?
In spite of what you may have heard, computers do not last longer if you leave them on. Turn off your computer, monitors, copiers, fax machines, etc. when you are not using them. Set computers to switch to sleep mode when idle for more than a few minutes. This not only uses less energy, but will run cooler and reduce the need for air conditioning your home or business.

How can I reduce the costs of hot water?
Wrap the hot water tank with insulation. This is especially valuable for older water heaters with little internal insulation. Be sure to leave the air intake vent uncovered when insulating a gas water heater. Shortening shower time can also help. Simply reducing that lingering time by a few minutes can save hundreds of gallons of hot water per month for a family of four. Showers account for 2/3 of your water heating costs. Cutting your showers in half will reduce your water heating costs by 33 percent.

How helpful is adding insulation in the attic?
If your attic is poorly insulated, consider increasing your insulation to up to R-38 to reduce heating costs by 5-25 percent. No matter whether you have a fixed rate plan or a pay as you go electricity plan, taking the time to increase your attic’s insulation is a great way to enjoy lower bills.

How much do windows in a home or business affect energy costs?
Plenty. Seal and calk windows and consider adding storm windows for added insulation. In the summer keep your blinds drawn to lower your air conditioning costs. In the winter open drapes and let the sun heat your home for free. No matter whether you have a fixed rate plan or a pay as you go electricity plan, a well-sealed window will lower your bill.

How much energy do the new energy-saving light bulbs use?
The new energy-saving bulbs definite help in lowering electricity costs. However, any light bulb is going to use energy, so the most energy-efficient thing you can do is turn these light bulbs off. Make this your family’s practice: When you leave a room, turn off the light. This can mean big savings on your electric bill.