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Helpful Information

• Overview
• Blog
• Smart Meter Info
• Outage Info
• Price Volatility/History
• Glossary of Terms
• Energy Saving Tips
• FAQ

The Smart Meters
are Coming

Smart Meters are new meter technology that is spreading across Texas. A Smart Meter gives you a precise measure of electricity consumption.

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News You Can Use

September 14th, 2011

Dim the lights. Lower your electricity bill.

Want to lower your electric bill? Simply lower your lights. It's that easy. Today's new dimmer switches will dramatically lower your energy costs and extend the life of your light bulb. And you don't have to be an electrician to install one.

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HOME > HELPFUL INFORMATION > OUTAGE INFORMATION

Outage Information

• When power is restored, turn appliances back on one at a time. if several large appliances start up at once when power is restored, they may overload your home's electric circuits.
• Power may be restored faster in some parts of your neighborhood than others. So be patient.

Who to call

Sorry, but Acacia is only the electric provider. We can provide you with cheap electricity no matter whether you go with a prepaid electric plan or a fixed rate plan. But we are not the folks to call in an electrical outage. We don't handle the poles and wires associated with your electricity transmission. No matter if you have a prepaid electric plan or a fixed rate plan, you should report all outages to your local transmission and distribution utility. Be sure to place their number into your cell phone before the outage strikes.

Here is a helpful list of Texas utilities. Since your computer will not be working in the event of an outage, print out this information and put it away somewhere that you'll remember if an actual outage occurs.

AEP Texas Central	(866) 223-8508
AEP Texas North	(866) 223-8508
Centerpoint Energy	(800) 332-7143
Sharyland Utilities	(956) 668-9551
TNMP	(888) 866-7456
Oncor	(888) 313-4747

Not sure which company serves your area? Look under the graph in the YOUR USAGE section on the back of your bill.

Safety First

• Avoid all downed utility lines. Assume that any line you see on the ground is energized and remain a safe distance away.
• Don't remove debris that's within 10 feet of a power line — a downed wire might be hidden underneath.
• Keep children and pets inside after a storm. Down power lines are deadly.
• Avoid standing water near wires and appliances.
• If the power goes out, your electric garage door won't open on its own. If you evacuate your home, be sure to have a door key with you so you can re-enter. And to operate your garage door manually, pull on the emergency release cord and push the door up using the lift handle.

Make the switch to Acacia for affordable prepaid electricity and other money-saving plans. For a free quote, sign up online today.